Custom Glass Sinks ~ Warranty Information
Your sink has a
One Year Warranty from Date of Purchase
White Elk's Visions in Glass warrants its glass bowl sinks to be free of defects in material and workmanship during normal residential use.
Gloss reduction, scratching, staining or alkaline etching of the finish over time due to use, poor cleaning practices or water or atmospheric conditions are not manufacturing defects , but are indicative of normal wear and tear. If cared for and cleaned properly (see below) your sink should remain a sparkly, crystal pristine beauty for many generations to come.
White Elk's Visions is not responsible for labor charges, installation, or other consequential costs.
In no event shall the responsibility of White Elk Glass exceed the purchase price of the product.
Not Covered by Warranty
Thermal Shock
Temperature changes of greater than 70 degrees F between temperature of the glass sink and water are not recommended. All glass sinks are susceptible to thermal shock. To prevent cracking, set your water temperature between 120 and 130 degrees F. Water temperatures that are comfortable to you, are comfortable to your sink as well.
Improper Installation
Over-tightening of drain assembly, insufficient support of your glass sink, or using any "pop-up" type drain assembly that holds water. Blown glass sinks should be hand tightened only. Any improperly seated drain will void this warranty.
Misuses
Heavy objects such as steel or glass dropped into the glass sink, or any heavy impact before or after installation, can result in breakage. Damage caused by accident, misuse, or abuse is not covered by this warranty.
Improper Care and Cleaning
Proper care of your sink will ensure a pristine beautiful glass sink that will last as long as you do, lol. All you need to do is wipe gently with a damp cloth and or a paper towel and glass cleaner. Glass sinks are non porous and therefore never require scrubbing or heavy chemicals.
Improper care and cleaning will void this warranty.
Under Lighting
Under lighting your sink will give it a beautiful soft glow light, especially in the evenings, a night light affect if you will. However, always be sure the bulb you use to under light your sink is a bulb that doesn't get hot.
Change in Plans
We are unable to refund sink purchases due to construction changes, changes in remodeling plans or perhaps a change of mind or heart, etc.
AVOID
Avoid situations where indoor temperature is unregulated and may lead to thermal shock of your sink.
Do not store heavy items above your glass sink.
Avoid using your glass sink where sink is filled with very hot water, or running hot water constantly.
