We understand the importance of customer satisfaction and we strive to ensure that every purchase meets your expectations. As part of our commitment to quality, we offer a preapproval process where we will send you a photo for approval before shipping.
Our team is here to assist you and address any concerns you may have. If you have any questions or need support, please don't hesitate to reach out—we’re committed to helping you achieve the best possible results.
Please note that deposits are non-refundable. However, if you decide to cancel an order, for any reason, for which a deposit has been placed, we will gladly compensate you with blown glass of your choice equal to your deposit.
As well, should your item arrive damaged, which nearly almost never happens as we have an excellent shipping and packing team, we will certainly issue a 100% refund, or replace the item, whichever you prefer.
If, upon receiving your sink, you find that it does not meet your expectations, we are more than happy to send you another from our vast selection of "in stock" sinks, or create you another if you prefer. However, please note that customers are responsible for covering shipping costs both ways in such cases.
We appreciate your understanding. Please be aware that any issues regarding returns or refunds need to be requested within 10 days from the date of receipt.
Thank you for your kind understanding and support of our art.