We understand the importance of customer satisfaction and we strive to ensure that every purchase meets your expectations.
Our team is here to assist you and address any concerns you may have. If you have any questions or need support, please don't hesitate to reach out—we’re committed to helping you achieve the best possible results.
Please note that deposits are non-refundable. However, if you decide to cancel an order, for any reason, for which a deposit has been placed, we will gladly compensate you with blown glass of your choice equal to your deposit.
As well, should your item arrive damaged, which nearly almost never happens as we have an excellent shipping and packing team, we will certainly issue a 100% refund, or replace the item, whichever you prefer.
If, upon receiving your urn, you find that it does not meet your expectations, we are more than happy to send you another from our vast selection of "in stock" urns, or create you another if you prefer. However, please note that customers are responsible for covering shipping costs both ways in such cases.
Please be aware that any issues regarding returns or refunds need to be requested within 10 days from the date of receipt. We appreciate your understanding.
Sending blessings, love and light to you and your family and we pray you are surrounded by love.
