We understand the importance of customer satisfaction and are dedicated to ensuring that every purchase meets or exceeds your expectations. Our team is here to assist you and address any concerns you may have. If you have any questions or need support, please don't hesitate to reach out—we’re committed to helping you achieve the best possible results.
Please note that deposits are non-refundable. However, if you decide to cancel an order, for any reason, for which a deposit has been placed, we will gladly compensate you with blown glass of your choice equal to your deposit.
As well, should your item arrive damaged, which nearly almost never happens as we have an excellent shipping and packing team, we will certainly issue a 100% refund, or replace the item, whichever you prefer.
Please be aware that any issues regarding returns or refunds need to be requested within 10 days from the date of receipt.
If, upon receiving your sink, you find that it does not meet your expectations, we are more than happy to send you another from our vast selection of "in stock" sinks. However, please note that customers are responsible for covering shipping costs both ways in such cases.
We appreciate your kind understanding and support.
